In short: we collect only what ManWad Secure needs to dispatch help, route your reports, and keep your account working — never sold, never used for advertising.
01 · Information we collect
We collect information directly from you, and from your device only while you're actively using a feature that needs it.
- Account details — your name and phone number or email, and a password, when you register.
- Profile photo, if you choose to add one.
- Location — your device's GPS position, collected only when you activate an SOS alert, use Share Location, or look up Nearby Institutions.
- Incident reports — the description you write, plus any photos, audio, or video you attach.
- Voice recordings, only when you use Voice Record to file a report.
- Messages you send to our Control Centre through in-app messaging.
- Guard & staff data (guard and staff accounts only) — shift attendance and site assignments.
- Usage activity — likes, saves, and comments on Feeds videos, and your notification preferences.
02 · How we use it
We use your information solely to operate the service: dispatching help when you raise an SOS, routing incident reports to the Control Centre, showing you nearby police stations, hospitals, clinics, and ambulance services, and keeping your account and preferences working correctly.
We do not sell your information, and we do not use it for advertising — inside ManWad Secure or anywhere else.
03 · Who can see it
Access is limited to authorized ManWad personnel, scoped to their role. A guard sees the assignments relevant to their own site; Control Centre staff see the incident reports and SOS alerts they're actively responding to. No one outside ManWad's operations sees your data as a matter of course.
04 · Storage & security
Your data is stored on secure cloud infrastructure with row-level access controls, meaning each piece of data is only reachable by the specific accounts permitted to see it — enforced at the database level, not just in the app.
Location and incident data tied to an active SOS alert or report are kept as part of your safety record, so the details of an incident remain available if it's ever revisited. You can request deletion of your account and its associated data at any time.
05 · Your rights
- Update your profile information directly from within the app, at any time.
- Request a copy of the data we hold about you.
- Request full deletion of your account and associated data.
To exercise any of these, reach us using the contact details below.
06 · Contact us
Questions about this policy, or a request relating to your data — we respond to every message.
Privacy questions
ManWad Secure Solutions, Juba, South Sudan